At Excel Energy Ltd (“we,” “our,” “us”), we are dedicated to safeguarding your privacy and ensuring transparency in how we collect, use, and protect your personal data. As part of our commitment to security, we adhere to Cyber Essentials standards to protect against common cyber threats. This policy explains our approach to handling your information when you visit our website or engage with our services.
Who We Are
For this purpose, the data controller is Excel Energy Ltd (UK) is a registered 14127261 in England & Wales at 1, Caesars Way, Broadstone, England, BH18 9DP and trading at First Floor, 85 Great Portland Street, London, W1W 7LT and Arena Business Centre, 9 Nimrod Way, Ferndown, Dorset, BH21 7UH.
We are committed to maintaining high standards of data security and compliance with relevant privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of personal data:
✅ Details you provide by filling out forms on our website (www.excelenergy.co.uk), such as when you sign up for our services, request a quote, or contact us for support.
✅ Records of any communications with us, including emails and customer support inquiries.
✅ Data related to website usage, including IP address, browser type, and browsing behaviour, to improve user experience and site functionality.
✅ Information obtained through optional surveys or feedback forms.
✅ Technical information, including login credentials (where applicable) and security logs, to ensure the integrity of our systems and compliance with Cyber Essentials security standards.
✅ Data purchase through 3rd party in GDPR compliance.
How We Use Your Information
We collect your data to:
✅ Provide and personalise our services to meet your needs.
✅ Improve our website’s functionality and user experience.
✅ Respond to inquiries, requests, or technical support needs.
✅ Send updates about our products and services (only with your consent).
✅ Comply with legal and regulatory obligations.
✅ Strengthen cybersecurity measures and protect our digital infrastructure from unauthorised access or cyber threats.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse site traffic. These cookies help us:
✅ Understand visitor behaviour and preferences.
✅ Save your settings for a customised browsing experience.
✅ Improve site performance and navigation.
✅ Detect and prevent fraudulent activity or security threats.
You can modify your browser settings to decline cookies, but doing so may affect website functionality.
Where We Store and Process Your Data
Your personal data may be stored on secure servers and, in some cases, processed outside the European Economic Area (EEA). We implement appropriate security measures, including Cyber Essentials best practices, to protect your information and ensure compliance with this policy.
How We Protect Your Data
We take data security seriously and have implemented measures to safeguard your personal information, including:
✅ Cyber Essentials-certified cybersecurity protocols to defend against cyber threats.
✅ Encrypted data storage and transmission for sensitive information.
✅ Multi-layer authentication and access controls to prevent unauthorised access.
✅ Regular security audits and updates to ensure ongoing compliance with industry standards.
Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
✅ Trusted third-party partners to fulfil services you request (e.g., installation or maintenance support).
✅ Regulatory authorities if required by law.
✅ Business partners in case of mergers or acquisitions.
✅ IT and cybersecurity specialists to maintain the integrity and security of our systems.
Your Rights
You have the right to:
✅ Request access to the personal data we hold about you.
✅ Ask for corrections to inaccurate or incomplete data.
✅ Opt out of marketing communications at any time.
✅ Request the deletion of your data, where applicable.
✅ Be informed of how your data is being used and stored.
To exercise these rights, please contact us at info@excelenergy.co.uk.
Changes to This Policy
We may update this policy periodically. Any changes will be reflected on this page, and where significant, we will notify you via email or website notice. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this privacy policy, please reach out to us at info@excelenergy.co.uk. We take privacy and security seriously and are always happy to discuss our policies with you.
